Refund & Cancellation Policy

We offer Free Returns
Our policy lasts 14 days. If 14 days have gone by since your delivered purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer but do kindly contact us here at Tiana and we will assist in resolving the problem.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tiana-store.com.

Cancellations
We accept order cancellations within the first 12 hours of placing an the order. The reason for this is that orders are usually processed promptly and dispatched within the first 24 hours.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tiana-store.com.

Shipping
To return your product, you should mail your product to: P.O.BOX 28, 4630 Erimi, Limassol Cyprus

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