Delivery Info & FAQ
We are happy to offer Worldwide Free Shipping on all our products.
Please note that your products will be dispatched directly from our overseas manufactures so as to ensure prompt and timely processing of your orders.
Items take approximately between 7-28 working days to arrive.
Further to above please take note that the local postal service in some countries may delay in sending packages out for delivery. Although we do our utmost to advise approx delivery times unfortunately in these cases we have no control.
Kindly note that delivery times may vary during the holiday seasons and may take longer to arrive. In order to avoid any delays in receiving your products we kindly advise our customers to order with sufficient time ahead.
You are welcome to contact us should you require any assistance.
We understand that the delivery times may appear long but we assure you it is worth the wait!
Orders including various items
When you place an order which includes more than one item please be advised that our merchandisers may dispatch them independently as not all items belong to the same supplier thus you may receive one item before the other.
With this way we are able to offer a variety of products for our customers.
Please note that some products of a certain value may require import charges at the time of delivery. Please ensure to check out your local customs as there may be some additional charges.
Order Confirmation/Tracking Numbers
Kindly note that we will keep you updated at all times regarding your orders therefore please check your inbox and spam folder for the relevant order confirmation and any messages relating to your orders from TIANA.
A tracking number will also be provided once your goods have been dispatched so again please check your inbox and spam folders.
Our priority is to process your orders in a smooth and timely manner.
Payment methods we accept
We only accept PayPal at the moment.
Here at Tiana we have a dedicated customer care team that is more than happy to assist you with any concerns so please do get in touch.
"When you help others feel important, you help yourself feel important too."